Shipping Policy | Labubu US
Shipping Policy

Getting your order to your door.

How we process, ship, and deliver every order placed on us.labubu.toys, and what to expect along the way.

Last updated: July 2026
Before you order

Introduction

This Shipping Policy describes how Labubu US ("we," "us," or "our") processes, ships, and delivers orders placed on us.labubu.toys. It applies to every customer, domestic and international. By placing an order with us, you're agreeing to the terms below.

Before it ships

Order processing time

Orders are typically fulfilled within 2 to 5 business days after payment is confirmed. Processing time covers preparing, packaging, and handing your order off to a shipping carrier. It does not include the carrier's transit time to your address.

Processing may take a little longer during:
  • High-demand product drops or restocks, including limited-edition blind box series
  • Holidays and other high-volume shopping periods
Pre-ordered items ship on the estimated release date listed on the product page.
How fast it moves

Shipping methods & delivery times

Estimated delivery dates are based on information from our shipping carriers and can't be guaranteed. Actual delivery may be delayed by customs clearance, weather, carrier delays, or other factors beyond our control.

Domestic (United States)

  • Standard shipping: 2–5 business days
  • Worldwide shipping: 8–10 business days (if available)

International

  • Standard international shipping: 7–15 business days
  • Expedited international shipping: 3–7 business days (if available)
What you'll pay

Shipping costs

Shipping rates are calculated at checkout based on your order weight, chosen shipping method, and destination. Any shipping charges are shown before you complete your purchase.

Any customs duties, import taxes, or brokerage fees charged by the destination country are the customer's responsibility. These charges are separate from your order and are collected by the carrier or local customs office, not by us.
Once it's on its way

Order tracking

You'll receive an email confirmation with a tracking number and carrier link as soon as your order ships. You can also track your order any time on our Track Your Order page.

If your tracking information hasn't updated in 7 business days, reach out to us at support@labubu.toys and we'll help look into it.

Shipping worldwide

International shipping

We ship to regions worldwide, including Asia, Europe, and the Americas.

  • Order processing times may vary depending on destination and local customs processing
  • Import duties, taxes, and fees are your responsibility and are not covered by the price of the item or shipping
  • Some countries may restrict or delay entry of certain products; this is outside of our control
When things run behind

Shipping delays & exceptions

We do everything we can to ship on time, but delays can occasionally happen because of the following.

Delivery delays can happen: severe weather or natural events, carrier service disruptions, high order volume in limited edition or blind boxes, and unfilled or wrong shipping addresses.

Severe weather

Storms and natural events can slow carriers down along a route.

Carrier disruptions

Service interruptions at our shipping partners are outside our control.

High order volume

Limited-edition and blind box drops can mean higher volume than usual.

Incorrect addresses

Unfilled or incomplete shipping details can hold an order up.

We double-check shipping addresses at the time of ordering, but we're not responsible for delays or misdeliveries caused by an incorrect or incomplete address on the order. If you spot an error shortly after ordering, contact us right away at support@labubu.toys so we can try to correct it before it ships.
If something goes wrong

Lost, stolen, or damaged packages

If your order arrives damaged, gets lost in transit, or shows as delivered but never arrives, here's what to do.

01

Reach out within 7 days

Contact us within 7 days of the delivery date (or expected delivery date) and let us know what happened.

02

Share your order details

Include your order number and, if relevant, photos of the product or packaging.

03

We'll work it out

We'll work with the carrier to investigate and, where possible, arrange a replacement or resolution under our Refunds and Returns Policy.

If a package is marked delivered by the carrier's tracking system but you never received it and suspect theft, a police report or carrier claim may be required before we can move forward.
More than one item

Split shipments & multiple packages

Orders with more than one item, especially a mix of in-stock, pre-order, or limited-release products, may ship in multiple packages on different dates. If your order ships in parts, you'll receive tracking information for each shipment.

Let's talk

Questions about this policy or your order?

Labubu US • support@labubu.toys • us.labubu.toys

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