Welcome to the website us.labubu.toys (the “Site”), of Labubu USA (“Labubu USA,” “we,” “us,” or “our”). We want to inform you about our Site’s privacy practices and explain how we collect and use your information, and how we disclose and protect your information when you visit our Site, create an account, or use our Site to purchase any collectible toys, keychains, blind boxes, neon figures, or accessories from us.

All visitors, customers, and users of the Site are subject to this policy. You are accepting the following practices when you use the Site. Should you not agree, please refrain from using the Site.

This Privacy Policy is effective as of the “Last Updated” date shown above and applies to customers located in the United States as well as customers who shop with us internationally.

The information we collect can be grouped into the following categories:

Personal Information — Your name, email address, shipping/billing address, and phone number.

Payment Information — if you make a purchase, you will be sharing your information with our third party payment processor. Labubu USA has no direct access to the full payment card number stored on its servers.

Order History and Purchase Details ordering items, order dates, order value and transaction history.

Automatically Collected Data: your IP address, browser type and version, device type, operating system, pages visited, referring URLs, and analytics and tracking data collected using cookies.

If you have an account with us, we store your login details, saved addresses and order history, associated with that account.

Marketing Preferences — data about your newsletter interests, SMS opt-in and communication preferences.

Information is collected in the following ways:

From you – when you check-out, create an account, sign-up for our newsletter, enter the giveaway or contact us through a contact form.

When you access the Site, via cookies, tracking pixels, log files and analytics (automatically).

From third parties like payment processors that give the status of transactions, shipping companies that notify about delivery etc.

Complete, deliver, and ship orders, including blind boxes and pre-orders.

Customer service, answers to enquiries, returns/exchange.

Send marketing messages, such as promotions, new product drops, restock alerts (you are able to opt out at any time – see Section 10).

Create a better Site, products and shopping experience.

Identify, investigate and prevent fraud, unauthorized transactions and use of our Site.

Follow relevant legislation, policies and procedures.

Labubu USA is a user of cookies and other similar tracking and analytics tools, which are deployed to allow Labubu USA to run the Site and to understand how visitors use the Site. This may include:

Cookies to remember your shopping cart and login while you’re on the site.

Analytics tools (e.g. Google Analytics) that can tell us how traffic is being driven to our site and how it performs.

Ad pixels (like the Meta/Facebook Pixel) used for advertising and for performance measurement of ads.

Cookies can be controlled or disabled at any time in the browser’s settings, but note that this will impact some of the features of the Site such as the checkout. 

We will provide a cookie consent banner to be displayed for those non-essential cookies if required by law, and you are able to manage and/or accept the cookies.

We may share your information with:

The service providers, such as payment gateways, shipping and fulfillment companies, email/SMS marketing companies, etc., to assist us in running our business and fulfilling your orders.

When directed to do so by a subpoena, court order or other law to do so or to serve the rights, property, or safety of Labubu USA, our customers or others.

In case of a merger, acquisition, financing or sale of business assets, where customer information may be passed on in such an event.

No selling of your personal information to any third parties.

Labubu USA is in business for shipping to customers domestically and abroad. Your personal data may be provided to, stored and processed in countries different from the country of your residence, if you place an order from outside the United States or if we use service providers in other countries. You hereby agree to this transfer of information when using the Site.

We hold your personal and order data for as long as required for the purpose of maintaining the order records for purposes of accounting, warranty, maintaining order, complying with legal and tax obligations, resolving disputes and enforcing the agreements. We take reasonable measures to securely destroy or anonymise information when it is no longer required.

To help prevent unauthorized access, loss or misuse of your personal information, we employ commercially reasonable administrative, technical and physical safeguards such as SSL encryption and secure server environments. However, there are no methods of internet or electronic storage transmission that are entirely secure and we can offer no assurance of absolute security of information.

To help prevent unauthorized access, loss or misuse of your personal information, we employ commercially reasonable administrative, technical and physical safeguards such as SSL encryption and secure server environments. However, there are no methods of internet or electronic storage transmission that are entirely secure and we can offer no assurance of absolute security of information.

Your rights will vary depending on your location, but will include the following rights:

Access, correction, deletion — you can ask for a copy of the personal information that we have about you, ask us to correct inaccuracies, ask us to delete it, (except in certain cases where this is not permitted by law).

Marketing opt-out: You can unsubscribe from the marketing emails by using the opt-out link provided in every email, or by marking “STOP” as the response to the SMS opt out email.