At Labubu USA, we want you to love your collectibles. This policy explains how returns, exchanges, and refunds work for orders placed on us.labubu.toys.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange, except where required by law.

To be eligible for a return, your item must be:

• Unused and unopened, in its original condition
• In its original packaging, including any inner boxes, tags, or protective inserts
• Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

• Opened blind boxes (see Section 3)
• Final sale or clearance items (see Section 8)
• Gift cards
• Items that show signs of use, damage, or missing parts not caused by us

Blind boxes are sold sealed, and the figure inside each box is randomized as part of the collecting experience. Because of this:

• Opened blind boxes cannot be returned or exchanged, regardless of which character or variant you receive.
• Receiving a figure other than the one you hoped for is not grounds for a return — this randomness is part of how blind box collecting works, and we cannot guarantee or reveal contents in advance.
• Unopened, sealed blind boxes in original condition may be returned within our standard return window, subject to the eligibility requirements in Section 2.

If your item arrives damaged, defective, or isn’t what you ordered, we want to make it right.

1. Contact us at support@labubu.toys within [7 days] of delivery.
2. Include your order number and clear photos of the item and its packaging.
3. Once reviewed, we’ll offer a replacement, exchange, or refund at no additional cost to you.

This applies even to blind box items if the sealed packaging itself was damaged in transit or the figure inside arrived broken.

To start a return:

1. Email support@labubu.toys with your order number and the reason for your return.
2. We’ll confirm your eligibility and provide return instructions, including the return address.
3. Pack the item securely in its original packaging and ship it back to us.

Unless the return is due to our error (damaged, defective, or incorrect item), you are responsible for return shipping costs, and original shipping fees are non-refundable. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your returned item.

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.

• If approved, your refund will be issued to your original payment method within [15 business days].
• If not approved (e.g., item doesn’t meet the eligibility criteria in Section 2), we’ll explain why and return the item to you if requested.

Items returned in less than original condition — such as damaged packaging or missing accessories not caused by us — may be eligible for a partial refund only.

Late or missing refunds: If it’s been longer than the stated processing time, first check with your bank or card provider, as processing delays are common on their end. If you still haven’t received your refund after that, contact us at support@labubu.toys.

We offer exchanges only for items that arrive defective or damaged. If this happens, contact us at support@labubu.toys and we’ll arrange a replacement of the same item where available. We do not offer exchanges for buyer’s remorse, opened blind boxes, or simply wanting a different figure or design.

Items purchased at a discounted or clearance price are final sale and not eligible for return or refund, unless the item arrives damaged or defective. Limited-edition and restock items follow the same return eligibility rules as regular-priced items, provided they remain unopened and in original condition.

We accept returns from international customers under the same eligibility rules outlined above. Please note:

• International customers are responsible for return shipping costs, unless the return is due to our error.
• Any customs fees, duties, or taxes incurred when shipping a return back to us are the customer’s responsibility and are non-refundable.
• Delivery and processing times for international returns may take longer due to customs handling.

If you have questions about a return, refund, or exchange, we’re happy to help:

Labubu USA Email: support@labubu.toys Website: us.labubu.toys